One of the cornerstones underpinning Malmet is our commitment to excellence in customer service. At all levels of our company, from the production floor to our sales and management staff, integrity and professionalism mark the way we do business.
Malmet Service manage the service for the Malmet brand of hospital equipment. All Malmet Service Technicians are comprehensively factory trained offering professional and competitive service.
Urgent service/breakdown requests are attended to within a 24 hr period.
Malmet prides itself on achieving outstanding customer service satisfaction, obtaining 9/10 and higher on all Customer Service Quality Audits.
Malmet have their own service technicians to cover most of NSW/ACT, with authorised service agents for other areas. Interstate, Malmet have fully trained authorised service agents to cover most of Australia.
Preventative Maintenance Agreements
With the changes to the Healthcare Industry accreditation process more facilities are required to show that all equipment is maintained according to the manufacturer's recommendations. Malmet recognises this need and are pleased to offer Preventative Maintenance Agreements (PMA) for all Malmet products, and Validation Testing and Certification in accordance with ISO4187:2014 and ISO15883
PMA's take into consideration the quanlity, age and usage of the products to give the most suitable scheduled competitive agreement tailored to the facilities requirements. Malmet or its authorised service agents can offer a competitive, professional PMA tailored to your organisation.
Contact our office for a quote today.
Service Throughout Australia
Contact the following Malmet Trained and Certified Agents for all your Malmet equipment service needs: